Delivery information

Pretty wooden coasters with inlaid patterning

Details of shipping destinations served, timescales, charges and the classes of delivery service available online can all be found on this page.

If you're thinking of making a purchase from us, we hope you'll find the information useful.

If you have any other questions, you might also like to see our FAQ page.

Delivery destinations served

Along with the other regions of the United Kingdom we currently offer delivery to the Channel Islands (Jersey & Guernsey) and the Isle of Man - plus the following international locations:

Europe: Austria, Belgium, Canary Islands, Denmark, Finland, France, Germany, Gibraltar, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal (including Madeira), Spain (including the Balearic Islands), Sweden and Switzerland.

Rest of the world: Australia, Barbados, Brazil, Brunei Darussalam, Canada, China, Hong Kong, Jamaica, Japan, Kenya, New Zealand, South Africa and USA.

Unfortunately we are unable to send to any other countries at the moment.

Delivery options available

In the UK, we offer both Royal Mail 1st Class - which includes up to £41 compensation for loss or damage in transit. Special Delivery includes two options - up to £500 or up to £1,000 compensation for loss or damage in transit. First Class aims to deliver within 1 to 3 days including Saturday. Special Delivery will need to be signed for and should arrive the next day as long as we have received the order by noon.

For countries in Europe and the rest of the world we offer both Air Small Packet Service (up to 2 kg total order weight) - which includes up to £41 loss in transit compensation and Parcel Force Global Value. Parcel Force Global Value includes two options - up to £50 or up to £450 compensation cover.

Royal Mail - Air small packet - Please note that the small packet maximum packed order size is length + depth + width = 90cm. When this option is chosen please remember to allow for sufficient packing within the maximum size allowed.

Weight limits when ordering online

Please note that the maximum weight of individual orders taken online for delivery to the UK is 10 kg and 5 kg to all other countries.

You will be notified during the checkout process should your order exceed the weight limit.

Delivery charges

Our delivery charges are based on the total weight (including appropriate packaging), delivery destination and the class of service selected.

All costs are inclusive of VAT (where applicable) and our minimum charges are £2.75 for orders delivered to the UK weighing up to 750g, £3.00 for orders delivered to EU countries and £4.25 to the rest of the world weighing of up to 250g. So if you're ordering something small and light, why not add a few more items for delivery at the same price?

Order despatch timescales

If we have your items in stock they will usually be despatched within seven days.

However, as our products are carefully handmade, sometimes we run out of stock and have to wait for more. If this is the case, we will notify you and advise on how long it will take to have the items made for you.

You will, of course, be able to cancel your order should you so wish.

Order delivery timescales

After you order has been despatched, delivery timescales will depend on the destination and class of service selected.

UK deliveries

Items delivered by Royal Mail 1st Class Standard will typically arrive within approximately 1 - 3 working days from despatch including Saturday and those delivered by Special Delivery will arrive next working day as long as we have received the order by noon.

Please note that Special Delivery to the following UK postcodes will take
2 working days to arrive: GY1, GY9, HS2, PA62-75, PA78 and ZE2-3.
3 working days to arrive: KW16-17, PH30 and PH41-44.

Deliveries to Europe

Air mail - small packet should arrive in 3 days to Western Europe but this is not guaranteed. Delivery by Parcel Force Global Value should arrive from 4 days.

Deliveries to the rest of the world

Air mail - small packet should arrive in 5 days to destinations outside Europe but this is not guaranteed. Delivery by Parcel Force Global Value should arrive from 4 days.